Friday, February 19, 2021

5 Reasons to Use Geofencing for Your Dealership


Since the first pop-up and banner ads in the 1990’s, digital advertising has evolved and expanded into the highly-targeted and strategic advertising experience that consumers encounter online today. With the overwhelming amount of information presented to buyers each day, you as a dealer have to find ways to strategically position your business in front of buyers at the right place and time.

One effective and strategic way you can do this is with geofencing. Geofencing is a location-based service that allows you to target consumers in a predefined location, a “virtual fence”, with actionable ads for your business. Geofencing is the next level in powerful marketing tools to put your brand in front of consumers.

5 Reasons to Use Geofencing for Your Dealership

1. Reach consumers in real time.

With a focus on local shoppers within a virtual fence, you can reach the right individuals at the right     place and time with targeted messaging. Reaching consumers as they enter a designated barrier increases the likelihood of an unplanned visit to your business.

2. Increase your brand’s awareness.

Putting your brand in front of your audience gets consumers thinking about your business. Your brand at the forefront of their thoughts is a reminder for your audience to choose you over your competitors.

3. Drive additional engagement.

Connect with your target audience with a customized offer or personalized message, increasing the chances of consumer engagement with your brand.

4. Build your fence around the competition.

Give your business the competitive advantage of targeting your competitor and bring their prospects to you.

5. Improve local sales performance using geofencing.

The hyper-local targeting capabilities of geofencing allows you to target consumers within your immediate geographical location. This precision targeting leads to higher converting ads, increasing your local sales.

Geofencing is a powerful advertising tool which allows you to capitalize on an audience of motivated buyers, motivating them to discover your inventory - online or in-person. These are just some of the benefits of using geofencing as part of your marketing strategy. Understanding your local consumer and their needs will allow for a strong target audience. Stay ahead of the competition and put your brand in front with geofencing.

If you’d like to learn more about the Geofencing opportunities offered by Trader Interactive, please contact marketing@traderinteractive.com.




Thursday, August 13, 2020

Lead Enrichment 101: The Basics


More than ever, consumers have turned to the Internet to learn about, browse for, and complete transactions. For RVs this trend feels different than the shopping process of years past. Instead of dealers like you talking with consumers face-to-face while they contemplate their purchase, now, a huge portion of that process has moved online.

As a dealer, accurate inventory listings on our marketplace and up-to-date contact information, helps you provide valuable information and participate in the pre-purchase process.

But what happens when an interested buyer picks up the phone to inquire about one of your units they saw online? How do you have a conversation with the lead naturally, helpfully, and in a way that shows you understand their personal goals and needs?

Lead Enrichment!

One of the most powerful features in TraderTraxx, Lead Enrichment closes that information gap between a shopper's independent online research and the moment you connect with them one-on-one. It's the literal lightbulb moment you need to convert that inquiry into a sale.

Here's how it works:
  • A consumer sees a listing in your inventory they like and submit an inquiry to learn more.
  • The TraderTraxx system sends you an email in real-time, like this one:

*example of email received by RV Trader dealers 


  • This notification provides customer data you need to have to strategically tailor conversations, like:
- How long has this lead been shopping for a unit?
- What is the lead's desired price range?
- How many listings has the lead reviewed?
- When was the lead most recently browsing, and which listings did they view?

Lead Enrichment gives you insight into what happened BEFORE a lead reached out to you. As a dealer, you benefit by:
  • Increasing personalization and better framing the conversations you have with leads. For example, you can quickly identify other listings in your inventory within a lead's price range and desired features, delighting them with unexpected choices.
  • Having the option to integrate the tool on your website. Lead Enrichment doesn't just capture the behavior on RV Trader's marketplace. Thanks to a simple script on your site, lead insight gets captured when a lead jumps from RV Trader's Marketplace to your website,
  • Closing deals faster because you focused your efforts to match your leads' goals. Not only does Lead Enrichment save you time, but customers feel more confident with their purchase thanks to your concentrated sales approach.
Helpfully, TraderTraxx reports includes all the same information you receive as an email alert. Empowering your team to provide consistent service and have an easy-to-find historical record of your leads' behaviors and preferences.

Ultimately, Lead Enrichment empowers you to better serve your customer and reach your sales goals.

Wednesday, November 13, 2019

Scrappy Marketing on a Budget: Measuring Email Campaigns


In our Scrappy Marketing series finale, we'll be covering how to measure the success of your campaign. Once you have planned and implemented an email strategy, your campaign is off and running. If all goes well, you are effectively engaging prospects, generating leads, and retaining consumers. Of course, simply starting an email campaign is not the end of your journey – the next step will be to analyze the success of your efforts and see what lessons you can take on to your next campaign. To do this, you’ll want to:

Monitor Your Campaign: 
It can feel great to finally hit that “send” button after a great deal of preparation, but you’re still not done. As the campaign progresses, it is important to monitor the campaign for changes – either successes or issues – so you know if any changes need to be made even as the campaign is ongoing. In other words, you cannot manage what you do not measure. Keep in mind that you should not overreact to initial data, as it may not be representative of how the entire campaign will perform and you don’t want to impulsively and unnecessarily disrupt all of your planning. However, if more data comes in and you see troubling trends emerging, then it may be time to consider making some changes – we’ll talk more about those potential changes in the next point.

Here are the 4 key performance indicators (KPIs) to pay attention to (1):

1. Deliverability: The rate at which emails successfully reach the inbox of your intended recipients

2. Open Rate: The rate at which recipients who have received the email decide to open your message

3. Click-Through Rate (CTR): The rate at which recipients who have opened the email click on your Call-to-Action (CTA) links

4. Unsubscribes: The rate at which recipients who have received your email remove themselves from your subscriber list


Making Changes: You should not only monitor your campaign as it is happening, but also measure your total campaign results once the campaign is complete so that you have a complete picture of your overall achievements and shortcomings. Collecting and analyzing campaign performance data allows you to make changes and improvements, either to a current campaign or future campaigns. Here are some basic recommendations that may help you make effective changes to your campaigns in order to improve your KPIs, depending on what adaptations the data suggests are needed (1):

1. Deliverability
  • Double check that you are adhering to CAN-SPAM best practices (federal guidelines for sending emails) and not ending up in recipients’ spam folders
  • Remove inactive recipients or email addresses from your subscriber list so your numbers are not artificially deflated and to maintain your email database accuracy

2. Open Rate
  • Use A/B testing (comparing 2 emails with 1 difference between them) to experiment with various subject lines in order to find the most appealing for your audience
  • Experiment with sending your email during various times or on different days in order to find the best window of opportunity for audience engagement

3. Click-Through Rate (CTR)
  • Be sure your CTAs are offering actual value to your audience
  • Be sure the language in your CTAs is clear and understandable
  • Be sure the imagery and design of your CTAs are appealing and capture attention (consumers most often see them as a colored button or as blue underlined text)

4. Unsubscribes
  • Ask if your email has:
  • Actually provided value, or has just wasted their time
  • Strayed from your brand or your audience’s preferences
  • Inadvertently confused or tricked them with unclear meaning

Segmenting Your Audience: Before launching your campaign, you should consider dividing your subscriber list into different groups, based on factors that are important to you, including age, income, geographic location, or inventory interest. Doing so allows you to target specific groups with individualized campaigns that are catered specifically to that group, increasing your campaign’s odds of making a connection. As you analyze your campaign after it ends, you can also use the data to further segment your audience based on how they interacted with previous campaigns.

For example, after a campaign concludes, you could classify your audience into those who did not open the email, those who opened the email but did not click on the CTA, those who clicked on the CTA but did not contact your or make a purchase, and those who did contact your or make a purchase. Going forward, then, you can send future email to your audience segments based on where they are in the purchase lifecycle, which enhances your ability to get them the information they want or need at the time that is most relevant to them, thus helping you nurture your leads and close sales.

Eventually, after a number of campaigns, you may even be able to develop specific buyer personas – including ideal customer profiles (ICPs) – in which you group your audience into segments based on variables that collectively group together and predict the likelihood of a campaign’s success with that persona segment.

In conclusion, we hope this series has helped you understand the basics of email campaigns. When the marketing budget is tight, and the money just isn’t there for an expensive advertising campaign, crafting dynamic emails is a great way to successfully maximize exposure and grow sales. 

Wednesday, October 23, 2019

Scrappy Marketing on a Budget: Implementing Dynamic Email Campaigns


In a highly competitive market, the struggle for exposure can be difficult and expensive, and sometimes your own resources aren’t available for a costly campaign blitz. This is why RV dealership success requires a nimble-minded ability to think outside the box and develop advertising solutions that don’t break the bank. In other words, RV dealers need to learn how to be scrappy in marketing without spending a dime – or at least, spending very few dimes.

It’s important to keep in mind that being scrappy with resources doesn’t mean a dealership’s marketing strategies should suffer. Even on a tight budget, dealers can maximize exposure, cultivate a sterling reputation, develop a leading voice, and become a powerhouse in sales. In Part 3 of our Scrappy Marketing on a Budget series, we’re discussing how that success can be achieved when dealers Implement Dynamic Emails.

Previously, we discussed what it takes to initially plan an email campaign, including building your subscriber list, getting organized, and choosing your content. Once your plan is in place, you can begin the implementation phase. You will learn a lot as you gain personal experience, but the following tips for designing emails, setting subject lines, and previewing and testing your campaign should be a solid foundation for getting started:

Designing Emails: Many online resources offer great tips for email design, and we’ve collected a few fundamental recommendations here:
  • Use high quality images and visuals: For the background, as well as within the email, utilize images that look professional, engage the reader, and keep the text easy to read.
  • Make sure the email is responsive: Be sure the email can be read on all devices, keeping in mind that 67% of emails today are read on smartphones and tablets.
  • Communicate a clear Call-To-Action: Specifically urge the customer to engage in the behavior you want (which is usually clicking on a link that takes them to a listing, landing page, or blogpost). It’s important to remember that people won’t typically look at your email for more than a minute. If you want users to see and click on the CTA, keep it “above the scroll” (above the point where users would have to scroll down to find it) and use engaging language – a prompt like “Join the Fun” is better than a simple “View Here”. And if you have more content, you can always use two CTAs – one closer to the top of the email and one near the bottom.
  • Include links to your website and social media accounts: The more ways you connect with consumers, the closer they’ll feel to your brand, and the more likely they will be to become or remain customers. Giving consumers multiple ways to connect helps you build relationships.
Setting a Subject Line: You’ll need an engaging subject line to immediately grab a customer’s attention and convince them to open the email in the first place, and personalizing the subject line is the best way to accomplish that. If you can get a customer to open an email with an eye-catching and interesting subject line, you’re already beginning to develop that prospect into a lead. Here’s how to effectively optimize and personalize a subject line:
  • Research your audience: Study the demographic you’re targeting with the email and figure out what topics and language would most align with their needs, interests, and styles. And remember that you are a guest in a crowded inbox – do what you need to do in order to stand out, but don’t be rude or offensive.
  • Include recipients’ first names: Through your ESP, you can set each email that goes out in a campaign to feature the name of its individual recipient in the subject line. Emails that include a first name in the subject line have a higher click-through rate than those that do not – just be sure your subscriber list is updated with the correct names.
  • Consider using emojis: If it fits your industry and your brand, consider placing emojis into the subject line. Research has found that 56% of brands that place an emoji in their emails have a higher open rate than those that do not.
  • Establish accurate expectations: Use the subject line and pre-header text to let consumers know the value contained within the email, without overselling or misrepresenting the content. You want prospects to be excited to open your email, without being disappointed once they see it.
  • Avoid rookie mistakes: In addition to avoiding hyperbole in your words, don’t trip into the pitfalls of using all caps, incorporating too many exclamation points, or over-explaining the email. You might think those things communicate passion, but really they make it seem like you are shouting. Subject lines should be more simple and cheerful than rambling and frantic.
  • Pre-check your subject lines: There are a number of tools out there that will let you test how likely your subject line is to drive a conversion. We recommend this tool from Co-Schedule because it provides recommendations on how to improve and adjusts your score as you live-edit the subject line.
Previewing & TestingYou’ve designed your email and set a subject line, so now you’re good to hit “send,” right? Not so fast. Though you have put in considerable effort to assemble the email, is it as good as it could be? Are you certain everything is correctly spelled and formatted? Is one subject line or CTA better than another? To be fully confident in an email campaign, your last step of implementation is to preview and test the email.
  • Double check CAN-SPAM rules: Take time at the end of the process to double- and triple-check that your email meets all federal requirements.
  • Review for appearance and responsiveness: You’ll want to make sure that the email looks appealing, content can be read and understood, and the email can be viewed across devices and across email providers, like Gmail, Outlook, and others. To check emails, you can review both HTML and text formats.
  • Click the links: The last thing you want to do is send out an email hoping to get prospects to visit your website, listings, or blog, only to find out the CTA link didn’t work. Avoid frustration and embarrassment by testing that all links effectively direct users to the targeted webpage.
  • Utilize A/B testing: To really maximize your efforts, conduct a simple test at the beginning of the campaign. Make two versions of the email, with a single difference between them. This can be different subject lines, different headers, or different CTAs. Whatever the change, be sure that it is only one, single difference between the emails – if you change more than one thing, you won’t be able to figure out which difference affected the test results. Select two small groups of subscribers, sending one email to one group, and the second email to the other group, then compare open and click-through rates between the two groups. Whichever email performs better, that’s the email to send to the full, remaining subscriber list, as it should provide you with the most exposure and engagement. A quality ESP should offer A/B testing as a feature of their service.
Once you have designed your email, set a subject line, and previewed and tested the email, you’re ready to pull the trigger on your email campaign. If all goes well, you’ll begin effectively engaging prospects, generating leads, and retaining consumers. Of course, once an email campaign is implemented, you’re not quite done – the next step will be to monitor and measure your success, and learn important lessons for the next campaign – we’ll cover that topic next time.

And there you have it. When the marketing budget is tight, and the money just isn’t there for an expensive advertising campaign, crafting dynamic emails is a great way to successfully maximize exposure and grow sales. And if you’re looking for more ways to pursue Scrappy Marketing on a Budget, future posts in this series will discuss measuring email campaign results.

Wednesday, September 25, 2019

Scrappy Marketing on a Budget: Planning Dynamic Email Campaigns




In a highly competitive market, the struggle for exposure can be difficult and expensive, and sometimes your own resources aren’t available for a costly campaign blitz. This is why RV dealership success requires a nimble-minded ability to think outside the box and develop advertising solutions that don’t break the bank. In other words, RV dealers need to learn how to be scrappy in marketing without spending a dime - or at least, spending very few dimes!

It’s important to keep in mind that being scrappy with resources doesn’t mean a dealership’s marketing strategies should suffer. Even on a tight budget, dealers can maximize exposure, cultivate a sterling reputation, develop a leading voice, and become a powerhouse in sales. In Part 2 of our Scrappy Marketing on a Budget series, we’re discussing how that success can be achieved when dealers Plan Dynamic Emails.

Previously we’ve discussed:

In this article:
  • Planning Dynamic Email Campaigns
As you develop and implement email marketing campaigns, you’ll continue to learn more and more about what works for your dealership and your audience. Plus, the Internet is overflowing with guides about sending effective emails (like this field guide from MailChimp, or this ultimate guide from HubSpot). So that you don’t have to scour the web and spend hours and hours reading all those guides, we’ve collected the most relevant planning tips for email campaign beginners. While the following recommendations don’t exhaustively cover everything about email, they should give you a solid starting point for meeting the basic email marketing best practices as you plan your campaign:

Selecting an Email Service Provider (ESP):
 Unless you employ your own email specialist, you’re likely going to need some help putting together and sending out emails. ESPs offer user-friendly software to create, develop, and implement email marketing strategies. Many of these companies have starting packages which are free, with affordable upgrades available for purchase, making them perfect for a scrappy marketing team. Popular ESPs include MailChimp, MailerLite, TargetHero, SendInBlue, ReachMail, Benchmark, and Constant Contact.

Getting Organized: Before you start signing people up to receive emails, you’ll have to decide what the purpose of your email campaign is, what type of content can best serve that goal, and how frequently that content needs to be shared. Because emails should go out on a regular basis, it is best to organize, schedule, and track that content via a content calendar. As your email reach grows, you may even offer various options to customers based on how often they want to receive emails or the type of content they prefer. The ongoing development of your email program will require a strong commitment to staying organized.

Selecting Content: Once you have a basic plan, it’s time to select the exact content that will go out. Emails can share expert content, exclusive offers, company updates, new product details, industry news, upcoming dealership events, or popular social media posts - just to name a few. Your content is up to you, and will depend on what you can offer and who your audience is - just be sure that what you share is professional, insightful, and aligned with your email marketing goals.

Gaining Subscribers: There are a number of effective ways to get people to sign up to receive your emails, including requiring an email to access certain parts of your website or to download certain content, asking social media followers to subscribe via a landing page, or collecting emails in-person while at tradeshows or in your dealership. From an ethical standpoint, people should always know when their email is collected, what kind of emails they may receive, and how often they will be emailed. Always state your purpose when collecting emails, avoid buying pre-collected lists from outside parties, and only send what you say you will - you don’t want to be known as an annoying “spammer.” Following these best practices for gaining subscribers will help you maintain a robust list of followers who are interested in your content, and also helps maintain your reputation as a quality industry leader.

Once you have selected an ESP, organized your efforts, selected specific content, and gained subscribers, you will be set-up for success and ready to actually implement a dynamic email marketing campaign. And, of course, our tips and tricks for implementing email campaigns will be coming soon.

And there you have it. When the marketing budget is tight, and the money just isn’t there for an expensive advertising campaign, crafting dynamic emails is a great way to successfully maximize exposure and grow sales. And if you’re looking for more ways to pursue Scrappy Marketing on a Budget, future posts in this series will further discuss email campaign implementation and analysis, as well as community service. Stay tuned.

Tuesday, September 10, 2019

Scrappy Marketing on a Budget: Benefits of Dynamic Email Campaigns


In a highly competitive market, the struggle for exposure can be difficult and expensive, and sometimes your own resources aren’t available for a costly campaign blitz. This is why dealership success requires a nimble-minded ability to think outside the box and develop advertising solutions that don’t break the bank. In other words, RV dealers need to learn how to be scrappy in marketing without spending a dime - or at least, spending very few dimes.

It’s important to keep in mind that being scrappy with resources doesn’t mean a dealership’s marketing strategies should suffer. Even on a tight budget, RV dealers can maximize exposure, cultivate a sterling reputation, develop a leading voice, and become a powerhouse in sales. In our first edition of our Scrappy Marketing on a Budget series, we’re discussing how that success can be achieved when dealers Craft Dynamic Emails.

Despite new forms of communication constantly emerging, email remains an important tool in any marketing and advertising strategy - plus, it tends to deliver a solid bang for your buck. In 2018, marketing professionals ranked email as the most effective digital media channel, over social media, SEO, content development, direct mail, affiliates, and display advertising. That’s likely because email’s return on investment (ROI) sits at a whopping 3,800%, returning $38 for every $1 spent. In fact, many Email Service Providers (ESPs) offer free starting packages, usually with reasonably-priced upgrades available.

Email is not only affordable for scrappy marketers on a budget, but also the quality of leads it generates is higher than other methods and it often works seamlessly in conjunction with other marketing campaigns you have going on. As you think about incorporating email into your strategy, consider these other benefits:

Email is the primary form of communication in the United States. In fact, among US adults who use the Internet, 85% of them have email, a greater number than those who use search engines or social media. Almost every person who could potentially buy from your dealership is going to have email, making an email campaign a great way to generate new leads or re-engage previous customers. In short, go where the people are, and they’re on email.

Email grows your influence through its ability to serve a variety of purposes. By keeping your dealership top-of-mind, email can help maintain and expand a consumer’s awareness of your brand, while also providing expert content, promoting products, and sharing exclusive offers. The access you gain via email can become an important aspect of building relationships with prospects and nurturing them into leads and sales - as well as continuing to maintain and grow relationships with your current customers.

Email effectively generates leads and sales
. Consider these powerful statistics: Two-thirds of customers have purchased a product directly resulting from a marketing email, and buyers who received email marketing spent 138% more than buyers who didn’t receive email offers. Email campaigns consistently prove to effectively generate leads and sales and, in fact, email marketing acquires customers 40X more effectively than Facebook and Twitter combined. That’s not bad, considering how impactful social media has become in our society.

You own your subscriber list. As you develop your email program, a primary component will be getting people to sign up to receive your emails. What is great about collecting emails is that once you have your growing subscriber list, you own it and can store it in your own files. Unlike with social media, you don’t have to worry about losing your contacts if your account is canceled or if the platform itself happens to shut down. If you have a problem with one email provider, you can simply move on to another one while maintaining your subscriber list.

Here’s the short version: Email is hugely popular, ESPs offer free basic packages with affordable upgrades, and dynamic email campaigns can expand your dealership’s reach, generate leads and sales, and deliver a profitable ROI. Add all those benefits together and incorporating an email strategy into your scrappy marketing efforts should be an obvious decision.

Well there you have it. When the marketing budget is tight, and the money just isn’t there for an expensive advertising campaign, crafting dynamic emails is a great way to successfully maximize exposure and grow sales. And if you’re looking for more ways to pursue Scrappy Marketing on a Budget, future posts in this series will further discuss email campaign planning, implementation, and success, as well as community service. Stay tuned!

Thursday, July 25, 2019

Why Tracking the Customer Sales Journey Matters


Prior to the Internet, a consumer’s path to purchase was relatively linear. They relied heavily on local RV dealerships for knowledge and information about various units, coming directly to you – the dealer – at the beginning of their decision-making process. With the rise of online research, however, it is very rare for today’s customers to do their pre-purchase research in the store. This is particularly true for consumers looking to make major purchases – like an RV.
In fact, only 18% of big-item consumers do their research by talking with a representative in-store, while a massive 82% conduct research online before making a major purchase. It is also important to note that the research these buyers conduct is not simple or brief – most customers now complete between two-thirds to 90% of their sales journey before making contact with a dealer. The buyer’s path-to-purchase no longer starts and ends at a physical dealership, but instead twists and turns online as the customer comes into contact with an average of 30 “touchpoints” before making their purchase, from ads and search engine results to listings on RV Trader.
Most buyers are getting the majority of their pre-purchase research online from multiple sources.
When buyers rely on a number of channels – each providing various pieces of information about a product – you have to figure out which of those touchpoints has made the biggest difference for your dealership. Analyzing sales-influence is an important consideration, because it helps you understand not just which touchpoints are sending you the highest quantity of leads, but also which sources are providing you with the highest-quality leads. This knowledge allows you to make smart investments when allocating your marketing dollars in pursuit of ultimately selling more RVs.
Identifying the encounters that contribute to lead generation is called “attribution analysis” – or simply, “attribution” – and it is an essential element of lead intelligence that should guide a dealer’s advertising strategies.
At this point, almost every dealer conceptually understands that a basic online presence is important, but too many RV dealers still do not fully subscribe to the belief that consumers are significantly relying on the Internet to guide their choices and that the collective influence of those online touchpoints can be powerfully persuasive. If you truly understand your consumers and their shopping patterns, including which online channels consistently drive qualified buyers to your site, you’ll know which strategies are most effective and cost-efficient for extending your reach, establishing stronger connections, and selling more RVs. Additionally, you can use this valuable data to better inform your sales conversations by incorporating information from the consumer’s path to purchase into your nurture conversations.
In other words, attribution analysis can help you understand which of your marketing efforts are generating the most business and are worthy of further investment, and which services are not providing value and no longer deserve your attention. Attribution information also helps you get to know your customers and the paths they are taking to find your RV inventory, helping you to better connect, form relationships, and close sales.
That’s why attribution matters – because identifying how digital touchpoints contribute to lead generation and quality traffic for your dealership provides you with a goldmine of lead intelligence data that can inform and optimize your advertising and sales efforts.
Understanding and examining attribution data can be a true competitive advantage for RV dealerships. If your dealership is missing out on that valuable lead intelligence, stay tuned to the RV Trader blog, as future articles are going to break down the various attribution models, how to set up attribution at your dealership, and specific strategies for using lead intelligence data. Until then, we want to know what you think: Does your dealership use attribution analysis? How has attribution mattered for your dealership? Let us know in the comments below.