What’s the Deal With Live Chat?

Customer service should be a top priority for your business, and as technology continues to evolve, it’s important to understand what your customers expect when it comes to communication and interaction. In recent years, we’ve learned that customers want detailed information and answers - and they want them fast. That’s why having a live chat feature has become increasingly important - it’s a fantastic way for customers to connect with you, and for you to provide them with a personal, real-time experience.

Live chat is an extremely comfortable and easy way for consumers and dealers to quickly communicate and problem solve when used properly. Many companies are adding this feature to their websites so they can answer questions in real-time - and their customers are LOVING it. According to a survey by Invesp, 73% of consumers find live chat to be the most satisfying way of communicating with a business. Phone calls used to be one of the most popular ways for consumers to receive quick answers, and though they are still crucial, it’s important for businesses to offer a variety of communication options to their customers.

And live chat doesn’t just benefit your customers, the feature can have a substantial impact on your business as well. In fact, according to a survey by Forrester, live chat can lead to a 48% increase in revenue per chat hour and a 40% increase in conversion rate. Another report by Zoho claimed that 43% of companies have a better understanding of their customers after interacting with them in a live chat software system - and knowing your customer base is everything in the business world.

So, what are some additional benefits of live chat? 

• Makes communication more personal - In a world of robots and auto responses, it’s rare to get to talk to a person in real-time when you have a question or problem - that’s where live chat comes in. While live chat is an online feature, it still lets the consumer talk to a real-life human and consumers love a personal touch. 
• Instant customer satisfaction - Consumers hate waiting - don’t we all? Live chat gives you the ability to quickly answer any question a potential buyer might have on the spot. 
• Easily accessible for customers - Live chat allows your customers to quickly and easily contact you wherever they might be with just a click of a button. 
• Builds customer relationships - If you respond quickly and efficiently, consumers are bound to come back to your site if they have future questions they need answers to. 

Did you know you have the ability to integrate live chat into your dealer page on RV Trader? Our live chat product can be easily added to any package and offers you the chance to connect with potential buyer’s in a whole new way. The chat box appears on each of your RV Trader listings, so if consumers have questions about a specific unit, they can ask you in real-time. Call your RV Trader representative today at 1-877-354-4068 they’d love to walk you through this increasingly popular feature.

Stay tuned for more information on specific tips for using live chat, coming soon!

Check Out Our New TraderTrax App

Do you love TraderTraxx, but want to have the ability to take it with you wherever you go? Well you’re in luck. We’ve created a brand new app so you can access everything you know and love about TraderTraxx in a new way. Not exactly sure what TraderTraxx is? No problem - let’s break it down for you.

TraderTraxx is a completely free platform for RV Trader customers - you heard that right, free. It is already included in your membership and provides detailed reporting to show you how your inventory is performing, insight into what RV customers are looking for, and gives you the ability to easily manage your listings.

TraderTraxx also houses two incredible tools you don’t want to miss out on, the Price Analysis Tool (P.A.T.) and Market Insights. P.A.T. gives you the ability to quickly find the optimal price in your local marketplace, as well as nationwide for your listings based on their make, model and year - no more manual research. P.A.T. also helps you compare your pricing to determine if you are priced competitively in local and national markets.

The second tool TraderTraxx offers is called Market Insights. Market Insights is made up of three individual reports each designed to paint you a clear picture of the supply and demand for your inventory locally and nationwide. While navigating through each report, you check in on what units are interesting customers and you have the ability to view the top model years for each unit and how many are available on RVTrader.com.

Sounds awesome, right?

We think so too, and we’re excited to be able to offer all of the great things you are already familiar with plus some new features in our app like:

• The option to add, remove, edit, and take pictures and videos of your listings without an internet connection, and then sync up later when you get back online. 
• The ability to turn on push notifications so you can reach out to that interested buyer right away - don't worry, you can toggle this on or off when you need to. 
• Lastly, you can listen to phone calls and reply to emails from within the app, giving you the ability to reply to your potential buyer right away. 

The app is now available for iOS & Android users today!